Frequently Asked Questions

We firmly hold the aim to be the best digital media company in the world. It needs our efforts and your valued suggestions.

We offer preferential email support for all of our users. Please feel free to contact us if you have any problems with our products. The better you describe the problem the sooner we will be able to solve it.

 

Order Online

• What benefits are available if I purchase your products?
• What payment method do you accept?
• Is it safe to purchase product via your website?
• When and how can I get the program I ordered?
• Do you offer any discount for non-profit organizations/schools?
• As an existing customer, I just wonder if I can get discount for purchasing other LotSoft products?
• I purchase the wrong product by mistake. Can I exchange it for the right one?
• What is your refund policy?

License Code

• What's the difference between the trial and the full version?
• I didn't receive the license code for several hours after my purchase. Why?
• I have purchased the LotSoft product but it's not accepting the License Code. It shows "Invalid".
• Can I use one license of your software on multiple computers?
• What should I do to move the software I purchased from the old computer to the new one?
• What if I lost the license code?
• Do I need to re-register after I re-install the software?

LotSoft Backup CD

• How about your CD version?
• I purchased your program. But I need the Backup CD now. Is it possible to buy your CD version?

Download, Install and Upgrade

• When I install the new version, I get an error "access denied code 5" and it gives the choice to abort retry or ignore. Am I doing something wrong?
• I have just purchased LotSoft product, please can you tell me what it means by "You have 3 downloads remaining"?
• What is your upgrade policy? Is it free?
• How do I upgrade my program?

Partner Inquiry

• I want to review your software, can I get a full version for free?
• How can I join your affiliate program?
• I work for magazine, what should I do to distribute your software by CD covermount?

What benefits are available if I purchase your products?

1. 1. You will get the full version of our software (5 minutes limitation or watermark removed).
2. 2. FREE lifetime technical support via e-mail, guaranteed reply within one business day.
3. 3. FREE lifetime update to the latest version.
4. 4. Get discount for purchasing other products. Email us for details.

What payment method do you accept?

1. We accept several types of payment: PayPal, Credit Card, Bank/Wire Transfer, Check/Money Order, Fax, etc.

Is it safe to purchase product via your website?

1. Yes, it is 100% secure to do business with us. The Payment platforms we utilize are Paypal and Avangate, which are the most trusted ecommerce companies in the world. The order of your private information, such as credit card number, addresses and so on will never be disclosed without your specific permission.

When and how can I get the software I ordered?

1. Once you complete the online order, you were supposed to receive an email with the order information and license code from our payment processor Avangate. Please allow a few minutes for the auto-generated license message to reach your inbox. Check the spam folder if you could not find the license retrieval email.

Do you offer any discount for non-profit organizations/schools?

1. Yes, LotSoft offers discount of all the products for approved schools, churches, government entities and charitable organizations! You can write an email to us with prove, up to 50% discount will be offered.
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As an existing customer, I just wonder if I can get discount for purchasing other LotSoft products?

1. Yes, you can. We offer up to 50% discount for purchased users to purchase other product(s). Please simply contact sales@bdlot.com for detailes.

I purchase the wrong product by mistake. Can I exchange it for the right one?

1. Yes, you can. In this case, please uninstall the wrong product first. Then email us with your order information and the right product you want. We will exchange the right one for you.

What is your refund policy?

1. We're confident that our products can solve your problems. If you still have questions, please ask us for assistance by emailing to support@bdlot.com. We will hold the 30-day money back guarantee if the refund reason is rational.

What's the difference between the trial and the full version?

1. Generally, there is no big difference between the trial and full version, except time limitation or watermark on the videos. After you purchase the program, you will be provided registration name and code which will unlock these limitations.

I didn't receive the license code for several hours after my purchase. Why?

1. The possible reasons might be:
   1. Due to your email setting, the letter with license code went to Trash directly. Please check the folder there.
   2. You provided invalid email address when you ordered the software.
   3. Your email service provider rejects emails from unknown senders.
   Please let us know by writing to sales@bdlot.com if you are under one of the last two situations.

I have purchased the LotSoft product but it's not accepting the License Code. It shows "Invalid".

1. Please uninstall it first and then reload it to have a try. Besides, please pay attention to the following tips:
2. 1. It is highly recommended to copy and paste the license code instead of entering it directly. Please make sure there is no blank space.
3. 2. If you want to enter it directly, please pay attention to the hyphen between numbers and do not move the mouse in which case it will highlight the letters and numbers and remove all of them when you enter the next letter or number.
4. 3. Please run it as administrator in case that your account has no permission to write the registry.
5. 4. Non-system partitions, like D: / E: / etc., are recommended to install.

Can I use one license of your software on multiple computers?

1. One license of our software can be used on one Mac only. If you would like to purchase additional licenses, please feel free to contact us.

What should I do to move the software I purchased from the old computer to the new one?

1. Firstly, please uninstall the software from your old computer. And then download the version you purchased from our website or use the CD you bought to install it on your new one. Use the registration information you got before to activate.

What if I lost the license code?

1. If you lost your license code, please do not worry and feel free to contact us to request your original license. Please provide us with detailed information about your purchase, such as order ID, email address, user name, etc.
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Do I need to re-register after I reinstall the software?

1. Yes, you need to re-register after you reinstall the software.

How about your CD version?

1. CD version is a backup for Download version containing the installation programs. It can save download time and keep the software safe. Please note that the CD version does not include registration information for the software. And it may take about 7-15 days for the delivery of the CD according to your location.

I purchased your program. But I need the Backup CD now. Is it possible to buy your CD version?

1. We're sorry that you are not available to purchase the Backup CD once your order is released. As developer, we only provide download version for our customers. The Backup CD of the program is provided by the payment platform. You only have the chance to buy the CD version when ordering the product.

When I install the new version, I get an error "access denied code 5" and it gives the choice to abort retry or ignore. Am I doing something wrong?

1. Generally, you can just close the LotSoft products when installing the new version. But it seems that the first time you installed the new version, LotSoft was still running. So the error appeared. Could you please uninstall the old version first and then install the latest version? And non-system partitions, like D: / E: / etc., are recommended to install.

I have just purchased LotSoft product, please can you tell me what it means by "You have 3 downloads remaining"?

1. That means you can only use the link to download our software for three times. But, please don't worry about that. Please simply follow the link below to find a link for the product.

What is your upgrade policy? Is it free?

1. We offer FREE lifetime upgrade service for our registered users. You could enjoy any upgrade, major or minor, without any fee involved after you purchased our software.

How do I upgrade my program?

1. Generally, we will upgrade our products regularly to improve our program's performance with advanced functions. To check if the version you have is the latest version, you can simply click the "Check new version" button on the interface. It will lead you to the upgrade page and the latest version is free for registered users to download. Furthermore, we are planning to add the function of checking auto-upgrade to all the products in the near future.
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I want to review your software, can I get a full version for free?

1. Yes, we provide full version for website editors or bloggers for test and review. You can contact us if you want to review our products. Please provide detailed information, such as the name of the blog or website you work for, your job for this website, what product you are interested, how many licenses you need, so that we can send you the corresponding materials.

How can I join your affiliate program?

1. At present, we only accept Avangate Affiliate System, so you are interested in join our affiliate program, you can sign up LotSoft Affiliate program, it only takes a few minutes. Please feel free to contact us for further materials or any questions at: affiliate@bdlot.com.

I work for magazine, what I should do to distribute your software by CD covermount?

1. We welcome any magazine to distribute our software, you can email us for this issue.